The Contact List in vyb gives you useful information about fan interactions on the platform. You will see who has followed or subscribed, purchase history, so much more.
Navigate to My Dashboard, the from the left hand menu select “Contacts Management”
You will see a list of all your contacts, with information about them..
Roles
Contacts can have one of several roles.
Subscribers: A monthly subscriber
Follower: Someone who wants to be informed of everything you do
Contact: Someone who has been added to your contact list but is not yet on the vyb platform.
VIP Guest: someone you have invited as a VIP guest to one of your ticketed events
Purchase History
For each person in your contact list you can see a lifetime total of what they have spent with you.
Purchase Total
Click on the action menu next to a name and you can see the action menu. You can select purchase history and this will give you the complete list of purchases by this fan
In this example, the fan bought one piece of merch.
Change Auto-Reply Emails
Clicking on the “Customize Auto-Reply Message” Button will let you make edits to the message fans receive when they follow or subscribe.
You can edit separate auto-replies for followers and subscribers.
Sending emails to your Contacts list
Send an email to any fan or group of fans in your list. Simply select one or more fans and then press the send mail icon.
You can use the filter button to get all subscribers, all followers, etc.
It is so important to own your fan data. Having your fans locked away in social media or streaming services limits your ability to reach your true fans and promote everything you do. You don’t need contact information for all your casual listeners, just the 9% of fans and 1% superfans that collectively make up 94% of your income. Read Why Super Fans Matter to learn more about the economics of super fans, and Why Every Artist Needs a Contact List about why you need to own your fan data.
To kiskstart your fan list, here are the steps to import any list you might already have:
Step 1: Navigate to Contacts Management in your Artist Dashboard
In contacts management, you’ll see all your current contacts, when they joined, and what they’ve spent.
Step 2. Download a template
You need a template to know how to organize your list and upload it.
Simply click the upload list icon in the upper right and download either xlsx or csv template.
This template will have some example data, delete those out.
If you want to keep a complete doc around, you can also download your current list and just add to that.
Step 3. Edit downloaded file
You will see the headers in line one of the file, firstName, lastName, email, etc.
Leave those exactly, and paste into the file you list of contacts, keeping the columns identical.
Step 4. Upload contact file
Now click the upload icon, then upload your file that you just edited.
In the example, I’ve uploaded contacts-3.xlsx
Now just select import on the bottom right side.
After importing, you’ll see the new contacts. They are initially listed as contacts, you can then message them to turn them into followers.
At any time you can find those who are listed as contacts and email them to get them to join vyb.
Every time you perform you, have the opportunity to build your fan contact list. In the olden days, there’d be a signup list for the band. name address, then woah – we got emails! A hand-written list by the merch table that you hope to god Roddie the Roadie wasn’t too whacked on nicotine and extra-shot lattes to remember to grab after the gig. Then you have all these pages of illegible writing because they might have loved your music, but they also loved margaritas. Someone’s got to manually enter these all into a spreadsheet or something and hope you get them right.
At vyb we have several great features to help you build a fan list in the digital age, accurately and automatically.
Step 1: Navigate to Contacts Management in your Artist Dashboard
In contacts mangagment you’ll see all your current contacts. You can search and sort this list.
Step 2. Click Get QR Code
Click on the GET QR Code button in the top left corner
Step 3. Edit Poster
We automatically generate a poster for you based on your profile, using your Artist name, and banner and profile pictures.
Click the edit button on either picture to delete them or swap them for another picture.
Step 4. Dowload Poster
Click the Download Poster button to download a pdf to your computer and then print at any size you want. Keep a copy at your merch table, tape a copy to the walls, put posters in the bathrooms. Work that hustle!
The QR code is unique to your band – below is what happens when fans scan – they get a mobile-friendly, easy signup form.
Fan signup form
Other creative ways to use your QR code
Besides downloading the autogenerated poster, you can also download your QR code as a transparent PNG file. Here are some different ways to use this QR code:
Make your own singup poster and add your QR code. Feeling creative? Make your own poster and add your QR code.
Flash the QR code onto a screen before/after your live set with a message for fans to sign up.
Share the QR code to your socials and tell your fans to sign up for exclusives.
