If a fan has purchased your physical album, you are responsible for shipping the item out to them. Below are the steps to download the customer details and mark the item as shipped.
Step 1: Navigate to your Orders
In your artist dashboard, navigate to Orders.
Next Click Sales
All orders that are “Submitted” are ones that are waiting on you to fulfill them.
Step 2. Download Shipping Information
Individual order shipping information can be downloaded from the action menu.
Alternatively you can filter all orders by the ‘Submitted’ status, select all, then download all of them with the ‘Export Shipping Instructions’ button.
Step 3.Enter Shipping Information
Using the Action Menu for the order, select ‘VIew Detail’, mark the order as ‘In Process’. We will automatically notify the customer that their order is in process.
Once you do, you’ll be able to enter in the shipping and tracking information as shown to the left.
Once you’ve finished entering everything, you can save this tracking information.
Once you’ve shipped the unit, simply ‘MARK AS FULFILLED’ and we will automatically send the tracking information to the customer.